Use Cases/WhatsApp customer support
WhatsApp customer support
Run WhatsApp customer support with Chatasist — connect via the official Twilio API or a personal number, answer in a shared inbox, and send broadcasts.
Meet customers where they already are. Chatasist turns WhatsApp into a first-class support channel inside the same shared inbox as your other channels.
Two ways to connect#
Official API (Twilio)
Production-grade WhatsApp Business messaging via Twilio, with signature-verified webhooks.
Personal number by QR
Link a personal or business number by scanning a QR code — quick to start.
See WhatsApp setup for the differences and limits.
What you can do#
- Answer WhatsApp conversations in the unified inbox alongside website chat, Telegram, Instagram, and Facebook.
- Let the AI agent reply automatically, grounded on your knowledge base.
- Send a WhatsApp message to a customer from the CRM, or run a broadcast to many customers at once.
- Auto-assign and route WhatsApp chats by team and business hours.
Identity that follows the customer#
Chatasist links a customer's WhatsApp identity to their contact record, so the same person is recognized across every channel they use to reach you.
Connect WhatsApp
Step-by-step: connect WhatsApp to Chatasist.