AI support agent for customer service
Automate customer support with Chatasist's AI agent — an AI chatbot that answers from your knowledge base and opens support tickets.
Chatasist includes an AI support agent (an AI chatbot for customer service) that answers customer conversations automatically — grounded only on your content, not the open web.
What makes it different#
- Grounded answers (RAG). It retrieves relevant chunks from your knowledge base and answers from them. If the answer isn't in your content, it says so instead of guessing.
- Answers or opens a ticket. When it can't answer — or the customer asks for a person — it offers to open a ticket so your team can follow up. Your team can also take over any conversation from the inbox at any time.
- Works on every channel. Enable it per channel — website widget, WhatsApp, Telegram, Instagram, Facebook.
- Guardrails built in. It stays on your topics and resists prompt-injection attempts.
How it resolves a conversation#
Understands the question
Retrieves the most relevant knowledge-base content for the customer's message.
Answers or acts
Replies in your chosen tone, or uses a tool (open a ticket, show quick actions).
Confirms resolution
Detects when the issue is resolved, closes the chat, and requests a CSAT rating.
Feed it the right content#
The agent is only as good as your knowledge base. Add help articles, URLs, and documents, and keep them current.
Tones, tools, guardrails, and automation.