Help Center
News announcements and help articles shown in the widget.
The Help Center is the self-service content shown inside the website widget (and other customer surfaces). It has two content types, both managed from the web app.
News#
Short announcements with a title and body, shown in the widget's Home and News tabs. Use it for product updates, incidents, and promotions.
Help articles (Topics)#
Longer help articles with a title and body, organized into a nested structure (articles can have a parent), shown in the widget's Help tab. Use it for how-tos and FAQs.
News and Help articles are also maintained as automatically managed knowledge, so the AI agent can answer customers directly from the same content you publish to the Help Center.
Customer-facing access#
Customers read News and Topics through the widget; there's nothing to embed separately. Your team creates and edits the content under the web app's News and Topics sections.
Let the agent answer from your Help Center content.