Plans & pricing
What each plan includes, regional pricing, annual billing, and what happens if a payment fails.
Chatasist offers five plans. Prices below are monthly, in USD, at standard (Band A) pricing — see Regional pricing for lower bands.
Plan comparison#
| Free | Starter | Growth | Scale | Enterprise | |
|---|---|---|---|---|---|
| Price / mo (USD) | $0 | $49 | $149 | $449 | $1,499 |
| Seats | 2 | 5 | 15 | 50 | 150 |
| Channels | 1 | Unlimited | Unlimited | Unlimited | Unlimited |
| Channel types | Website widget only | All | All | All | All |
| Custom pre-chat form fields | — | ✓ | ✓ | ✓ | ✓ |
| Holidays (AI non-working-day notices) | — | ✓ | ✓ | ✓ | ✓ |
| WhatsApp (official API) | — | — | ✓ | ✓ | ✓ |
| Comment forwarding (IG/FB) | — | — | — | ✓ | ✓ |
| Knowledge bases | 1 | 3 | 10 | Unlimited | Unlimited |
| AI resolutions / mo | 100 | 500 | 1,500 | 4,500 | 15,000 |
| Message history | 7 days | 180 days | Unlimited | Unlimited | Unlimited |
| Voice & video calls | — | — | Audio | Audio + video | Audio + video |
| White label | — | — | ✓ | ✓ | ✓ |
| API access | — | — | Full | Full | Full |
| Bring your own AI key (BYOK) | — | — | Optional | Default | — |
| SSO | — | — | — | — | On request |
| Workspaces | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
Workspaces are never limited — you can create as many workspaces as you like on any plan, including Free. Each workspace has its own plan.
Free trial#
Starter includes a 7-day free trial. Start Starter and you won't be charged until the trial ends — explore every Starter feature first, and cancel any time before the trial is up to avoid the charge. Growth, Scale, and Enterprise don't include a trial; they bill from the start.
The free trial is available once per workspace, ever. If a workspace has already used its trial, starting Starter again subscribes it right away with no second trial. Each workspace has its own trial, so a brand-new workspace is eligible again.
If you switch to a higher plan during the trial (for example Starter → Growth), the trial keeps its original end date — changing plans doesn't restart or extend it, and the first charge when the trial ends is for the plan you're on at that point.
What's metered#
AI usage is bundled into each plan as a monthly AI-resolutions quota — there's no per-resolution overage charge. When you hit the quota, the AI agent soft-stops and prompts an upgrade (details in Plan limits & enforcement).
The only usage-metered service is video-call minutes, billed at $0.05 / minute.
Regional pricing#
Chatasist applies purchasing-power pricing based on the customer's billing country, in three bands:
| Band | Multiplier | Example: $149 plan |
|---|---|---|
| A (default) | ×1.00 | $149 |
| B | ×0.55 | $82 |
| C | ×0.35 | $52 |
Band B covers much of Eastern Europe, Turkey, MENA, Latin America, Southeast Asia, and South Africa; Band C covers South Asia and Sub-Saharan Africa. The band is resolved from the billing country the payment processor verifies at checkout.
Annual billing#
Pay annually and get 2 months free — an annual subscription costs 10 months of the monthly price.
Pause, cancel, or resume#
You manage your subscription from Settings → Billing. Clicking Cancel subscription opens a short flow that first offers alternatives — pause for a while, or switch to a cheaper plan — before you confirm the cancellation.
Pausing instead
A pause is scheduled for the end of your current billing period — you keep full access until then, and you won't be charged again while paused. The billing screen shows a "Pauses on {date}" notice once it takes effect.
While paused
Once the pause takes effect at period end, billing stops and your workspace is limited to the Free plan — paid features (extra seats, channels, AI quota, integrations, and so on) are suspended until you resume. Your data is kept within Free's limits.
Resuming
Click Resume subscription on the billing screen any time to undo a pending pause or a pending cancellation. Your previous plan and its features are restored and billing continues as normal.
Cancelling
If you confirm cancellation, access continues until the end of the current billing period, then the workspace drops to the Free plan. You can resubscribe at any time.
Reload the billing screen to see the latest state if you've just paused, cancelled, or resumed — changes can take a few seconds to reflect.
When a payment fails#
If a renewal charge is declined, your subscription isn't cancelled right away — there's an automatic recovery window:
We retry the charge
The renewal is retried automatically over the following days. Your workspace keeps full access to its plan the whole time.
We email your billing contact
The billing contact gets a reminder with a direct link to update the payment method. Open Settings → Billing → Manage payment method and enter a new card.
Recovery or cancellation
As soon as a retry succeeds, billing returns to normal. If every retry is declined, the subscription is cancelled and the workspace drops to the Free plan — your data is kept within Free's limits, and you can resubscribe at any time.
Updating your card during the recovery window settles the outstanding charge and keeps your plan — you don't need to start a new subscription.