Shared team inbox
Give your support team one shared inbox for every channel — assign, collaborate, and resolve conversations from website chat, WhatsApp, Telegram, Instagram, and more.
A shared team inbox brings every customer conversation — across every channel — into one place your whole team works from.
One inbox, every channel#
Website widget, WhatsApp, Telegram, Instagram Direct, Facebook Messenger, and email-to-ticket all land in the same inbox. No tab-switching, no missed messages.
Built for teams#
Auto-assign by team and business hours, or pick up conversations manually.
All / Mine / Unread / AI agent / Starred, with Open / In Progress / Resolved status.
Macros for fast replies, labels, and a full activity history per conversation.
Live updates and typing indicators so the team stays in sync.
Roles & structure#
Organize agents into departments and user groups, set roles, and define work schedules that drive routing and out-of-hours handling.
Views, statuses, actions, and real-time delivery.