Chatasist Documentation
Multi-tenant, omnichannel customer support and conversational messaging platform.
Chatasist is a multi-tenant, omnichannel customer support platform. Each workspace (Company) connects messaging channels and handles customer conversations in a shared agent inbox staffed by both humans and a RAG-grounded AI agent.
On top of the inbox it adds voice/video calls, Kanban ticketing, a lightweight CRM, CSAT surveys, broadcasts, a help-center widget surface, full team administration, and a public REST API — available across web, mobile, and an embeddable SDK.
Start here#
Create a workspace, connect a channel, and answer your first conversation.
Companies, channels, the inbox, the AI agent, and how they fit together.
The unified inbox and every messaging channel you can connect.
OAuth 2.0 authentication and the public REST API (v1).
What you can build#
An LLM that answers customers grounded only on your knowledge base.
Ingest URLs, files, and text; chunk, embed, and search by similarity.
Kanban boards, public share links, and email-thread ticketing.
In-chat 1:1 calls with optional recording.
Popular use cases#
Add a chat widget with real-time messaging and AI answers.
Support customers on WhatsApp from a shared inbox.
Automate answers with an AI chatbot grounded on your content.
One inbox for every channel, built for teams.